Shipping Policy
ship Free USA Ground Shipping on all orders over $75.00.
(Exceptions are shipments weighing more than 10 lbs going to Hawaii and Alaska. We will charge actual ground shipping costs on these orders.)
We have an excellent Shipping Cost Calculator which you may find in the Shopping Cart.
We allow you to choose which shipping speed you desire and see how much it costs for each. This way you can see real-time rates and obtain the best shipping price. Many companies only provide three options: Ground, Priority and maybe Express. With those three options, they charge flat fees for shipping as well - they do not obtain real-time quotes from professional carriers.
Another cool feature is since we use both FedEx and US Postal Service, you can select the cheapest rate between the two carriers.
Our International customers also can choose which speed of shipment they desire.
We allow all of our customers to choose between USPS and FedEx. Below we have estimated shipping times and delivery.
USPS First Class Mail: 1-3 Business Days
USPS Priority Mail: 1-3 Business Days (Typically 2 Days)
USPS Express Mail: Overnight to most locations
USPS First Class International: Varies, typically from 8-10 business days
USPS Priority Mail International: 6-10 business days
USPS Global Express Guaranteed: 1-3 Days
FedEx Ground: 5-7 days
FedEx Smart Post: 2-8 business days (longer time-in-transit outside the continental 48 states), operates Monday through Saturday. Can deliver to Military Addresses
FedEx 2 Day: Delivery by noon in 2 business days for most shipments; by 3 p.m. in many other areas. No Saturday Delivery
FedEx 3-Day: By 3 p.m. in 3 business days for most shipments. No Saturday Delivery
FedEx Standard Overnight: By 3 p.m. the next business day to most areas; by 4:30 p.m. to some rural areas. Saturday Pickup Available
FedEx Priority Overnight: By 10:30 a.m. the next business day to most areas; by noon, 4:30 or 5 p.m. to some rural areas. 2 business days for certain areas in Alaska and Hawaii. Saturday Pickup Available
FedEx International Economy: 2-5 business days. Saturday delivery available in countries where Saturday is a regular business day.
FedEx International Priority: 1-3 business days. Saturday pickup and delivery available in many areas.
Shipment Notification and Tracking:
- Immediately after your purchase, you receive a Sales Receipt via email.
- Once we begin processing your order, you receive an Order Confirmation via email stating when your order will ship.
- Once your order ships, you immediately receive Tracking Information via email.
- You may come back and visit to use our Track Packages System any time you like.
We are careful. In one week, we don't even fill up a residential sized garbage can of trash. How many companies with 5 employees running a warehouse and shipping products in and out can say that? One as far as I know.
- Reuse incoming peanuts from our suppliers.
- Reuse boxes from our incoming shipments and from other sources.
- Purchase biodegradable recycled content boxes and packing peanuts.
- Print your Sales Receipt on 100% recycled paper double-sided with our return policy.
- We do not print Packing Slips. We use your Sales Receipt to pick and pack your order. Your sales receipt looks pretty fancy because of this dual use - and it cost a pretty penny to create. This trick alone saves more than 150 pages a day - and growing. That is a ton of paper.
International Shipping:
If your package does not arrive to you within a 45 day period we will work with you to find out where the package is. If it turns out the package is lost or was never received we can refund you for the merchandise, less shipping. If you would like a full refund you will need to write us with a signed letter, this is for insurance purposes. Included with this signed letter will be the required following information listed below, we can help you find the information you need if you do not have it available.
Required info with signed letter:
- Date your Package was shipped
- Order Number
- Description of Product
- State the cause such as "Never Received", or "Damaged". If damaged please describe and also if it is repairable.
- Signature
-
Mail to:
HEG Claims
Attn:Tony
1708 Kentucky St
Bellingham, WA 98229-4715
If Claim is for damage, please provide a detailed description of the damage, state if repairs are possible, the cost of repair and any salvage value if not repairable. Please hold on to the item until a resolution is found.